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Need A Courtesy Car After An Accident

One of the first thing’s drivers requires after an accident is access to a courtesy car. Trying to continue with our routine daily life when we’re all so dependent upon our vehicles, and the freedom they provide us can be quite a challenge. For this reason, courtesy car services are available to help drivers get back on the road with a suitable temporary vehicle. Most courtesy cars are provided until the driver’s own vehicle is repaired or their vehicle loss claim is settled.

UK drivers who need a courtesy car after an accident may be entitled to receive one, however it very often depends upon two factors, 1. the accident circumstances, 2. the drivers level of insurance cover. 

To receive a temporary courtesy car, it’s all dependent upon the circumstances of their accident and insurance cover type. For instance, if a driver is involved in a non-fault road traffic accident on a UK road, they’re entitled to receive a courtesy car if the accident involved a correctly insured, and negligent, third party. This means that if you’re involved in a car accident and the following applies, you’re entitled to a courtesy car.

1. The car accident involved another correctly insured vehicle
2. The driver of the other vehicle was responsible for causation of the accident
3. The accident happened in the UK

For drivers which hold comprehensive insurance cover, they can expect to get a courtesy car via their insurance company regardless of their liability status. Most fully comprehensive insurance policies will include courtesy car provision. The only instance they may not assist is in the event of a write off claim, and specifically a ‘fault’ write off claim.

All UK drivers are entitled to a courtesy car regardless of insurance cover type

A drivers car insurance cover type, fully comprehensive or third party covered, is not a factor in your entitlement. This is because UK drivers are legally entitled to a claim a cost-free courtesy car after they are involved in a non-fault car accident. The courtesy car claim is directed to the fault drivers insurance company, as a result, your car insurance is not affected as no claim is processed via your policy. This creates an additional advantage to drivers as they can receive a courtesy car at no cost, and also have no policy excess to pay.

Drivers can not only claim directly from the at-fault driver for a courtesy car, but also any other accident-related loss they have incurred.

How to get a courtesy car after an accident

Drivers that need a courtesy car after an accident can contact ACC, we provide a dedicated non-fault accident courtesy car service. We offer UK drivers a no-cost alternative route to get a courtesy car after their car accident. The courtesy car we provide then remains with the driver until their vehicle claim is settled. We can also process vehicle damage claims at no cost to ensure drivers vehicles are repaired and back on the road quickly. If a vehicle is written off, we ensure an accurate vehicle write off value is firstly agreed by the owner, then we recover the write off value directly from the liable insurer.

Keep your courtesy car during the claim

During the claim process, ACC keeps drivers on road in the right courtesy car. We supply like for like courtesy cars, meaning the courtesy car provided will be a comparable vehicle to the driver’s vehicle. To make sure a suitable courtesy car is provided, we offer drivers a selection of comparable vehicles to choose from. Often drivers will have a preference of vehicle manufacturer, or perhaps they are simply more familiar with a certain vehicle model. Whenever possible we supply drivers with a badge for badge replacement vehicle. Meaning the courtesy car is the same make and model as the drivers own vehicle.

Need a courtesy today? Same day delivery directly to you

When a driver needs a courtesy car after an accident it’s often a priority, for this reason, ACC strives to offer a priority same day courtesy car service whenever possible. To achieve this courtesy car delivery available from 6:30 am to 8 pm throughout the week, and limited hours are available on weekends. Courtesy vehicles can be delivered to our customers home address, place of work or to their appointed vehicle repair centre. Our transport team work with our customers to ensure that courtesy cars are delivered at the customer’s convenience and to a location of their choice.

For independent information on courtesy car services visit the UK Citizens Advice page in relation to non fault car accidents claims for courtesy cars and credit hire.