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Accident Courtesy Vehicle - Vehicle Accident Repairs And Like For Like Courtesy Vehicle Services

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Courtesy Car and Vehicle Accident Repairs

Courtesy car and car accident repair after non fault car accident courtesy car

Car Accident Vehicle Repair Service

accident repair and courtesy car

24h Call: 0800 860 0171

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Need Vehicle Repair & A Courtesy Car After A Non Fault Accident? Find Out If We Can Help You Today
Accident Courtesy Car
courtesy car and car accident claim after non fault car accident

Non-Fault Car Accident? Need To Claim Vehicle Repairs?

If you have been involved in a non-fault car accident and do not want to claim with your insurance company we are ready to help. We provide an alternative vehicle damage repair option regardless of your insurance type, because we claim directly from the at-fault driver’s insurance company in line with standard ABI rates and protocols. As the non-fault party in a car accident, you are entitled to claim directly at no cost to your insurance company. You are entitled to receive a courtesy hire car and select the repair centre to carry out the repairs. Call a member of our team for immediate assistance with a courtesy car and vehicle accident repairs.

Vehicle Accident Repairs

Our vehicle accident repair service arranges full vehicle accident repairs after a non-fault car accident. You can select the repair centre, this can be any accident repair centre you wish to use, or you can select an accident repair centre from our national network which includes manufacturer approved repair centres. 

Courtesy Car & Repair Service

From the point your vehicle is considered un-roadworthy, we will arrange a like for like courtesy hire car to keep you on the road. We arrange and authorise your vehicle repairs quickly and efficiently. The cost of the courtesy car and vehicle accident repair is claimed directly from the at-fault driver’s insurance company at the standard ABI rate. As a result, you have no excess to pay and there is no cost to your insurance. Note, most insures can also provide these services and this can be an excellent solution. Always research your options to find the most suitable service.

Car Accident Repair Process

Courtesy Car process after an accident
non fault accident courtesy car after an accident

Courtesy Car Service

If your vehicle is not drivable after the accident we will arrange an immediate like for like courtesy hire car. Should your vehicle be drivable we will arrange a courtesy car during the period of repairs. You keep the courtesy vehicle until your vehicle repair is completed and it’s returned to you. Courtesy cars are provided on a like for like basis and delivered to you at your convenience. We can deliver your courtesy vehicle directly to your home address, place of work or the repair centre ready for your collection. Courtesy vehicles are provided fully insured and at no cost to you or your insurance.

car repair and courtesy car after accident

We Arrange Your Vehicle Accident Repairs

Once you have selected the vehicle accident repair centre we arrange a vehicle repair authority. To obtain a repair authority we instruct an independent vehicle engineer. The engineer is appointed to assess your vehicle and produce a detailed vehicle inspection report. The vehicle engineer will visit your vehicle and assess all aspects of the accident damage. The report will show the full vehicle repair costs broken down into sections; vehicle parts, labour and materials required. The report also details the pre-accident value of your vehicle. Engineers carry out inspections with 48 hours or at your convenience.

Once the report is produced and agreed upon, a copy is sent to your chosen accident repair centre together with a vehicle repair authority. You are then able to book your vehicle for its accident repair. 

Immediate Courtesy Hire Car

If your vehicle is road legal following the accident we arrange an immediate courtesy hire car. You are entitled to keep the courtesy hire car until your vehicle repair is completed and your car is returned to you.

Courtesy Hire Car During Repair

If your vehicle remained drivable after the accident we provide a courtesy hire car during the repair period. In this instance, on the day of the repair, we will deliver you a like for like courtesy car, collect your vehicle, and transport it to the repair centre. 

Car Accident Repair Completion

Upon completion of the repair, your vehicle is delivered to you fully repaired, or you can arrange collection directly from the accident repair centre. If your vehicle was not drivable as a result of the accident damage, we provide a courtesy car from the accident date and until your vehicle is repaired and returned to you.

free courtesy car after accident

Who Pays For The Accident Repairs?

We claim all repair costs directly from the at-fault driver’s insurance company at standard ABI rates. Alternatively we will request the negligent drivers insurance company to provide direct repair authority to your chosen repair centre.  You do not have to pay any excess as we do not involve, or claim via, your insurance policy. Therefore our service is provided at no cost to your insurance. This is because under a UK law known as ‘Tort Law’, the at-fault driver’s insurance company are responsible to cover the cost of your losses incurred as a result of their insured liability. This includes accident related vehicle damage and the cost of suitable temporary courtesy / hire vehicle during the period of the repair.

Car Accident Repair Claim Without Using Your Car Insurance

If you wish to claim for repairs to your vehicle after a non-fault car accident you do not have to use your insurance to do so. If the accident was not your fault you can claim for the full accident repair costs, plus the use of a courtesy hire car, directly from the at-fault driver’s insurance company. By claiming directly for the accident repair you will not have to pay any vehicle excess or claim upon your vehicle policy. Vehicle damage claims for repairs can be processed using an independent company like ACC, or you may contact the negligent drivers insurance company directly.

Why Claiming Car Accident Repairs Directly Is A Good Option

After a non-fault car accident drivers often claim via their car insurance company without considering the consequences of the alternatives available. Drivers are often unaware of their options and of the benefits of using an independent car accident repair claim service like ACC. 

When your car is damaged in a non-fault accident calling the insurance company and instructing them to claim may appear the simplest solution. In doing so drivers often later find they have been penalised for a non-fault claim without realising it at the time. This is because when you claim via your car insurance, the insurer may increases the premium upon renewal. Even though the car accident was not your fault, the claim history change often triggers an increase in the renal premium. This does not mean to say that all accidents and vehicle claims should not be report to an insurer, for clarification on this it is recommended to always consult your vehicle insurance policy.

Ensure Accident Repairs Are Carried Out By A Suitable Garage

Vehicle repairs are often carried out at the insurance companies chosen car accident repair centres, not yours. Whilst this may be good for the insurance company, for multiple reasons it’s not necessarily good for you as the vehicle owner. This is because often cars need to be repaired by manufacturer-approved repair centres, or specialist repair centres for your vehicle type. This can be important for multiple reasons, from basic vehicle accident repair quality standards to the preservation of vehicle manufacturer warranties, especially in the case of newer vehicles. Then there is the issue of the vehicles future value as an accident repaired vehicle, this can have a dramatic effect upon prestige and performance vehicles for example.

Accident Repairs For Leased And Financed Vehicles

Other problematic situations occur when a vehicle is leased or was purchase through financing. In these instances, car accident repairs often must be carried out to a set standard. In these circumstances, it is extremely common for vehicle leasing/financing companies to stipulate that all vehicle accident repairs must be carried out by a manufacturer-approved or an appropriate specialist accident repair centre. If this is not done the owner can becomes liable to correct the work at a later date and at their expense. Always check your vehicle repair responsibilities stated in any agreement held on the vehicle.

Thankfully you can avoid such issues by simple claiming for vehicle repair with ACC, we claim directly from the fault insurer in line with ABI standards. We give you to option to select the repair centre, this enables you to ensure you select a repair centre which meets your requirements.

Claim Car Accident Repairs With ACC

At ACC, we claim directly from the at-fault driver’s insurance company to ABI standards. As a result, you have no policy excess to pay as your insurers are not required to process the claim. The claim is made directly to the at-fault driver’s insurance in line with your entitlement as the non-fault party. Because ACC only act upon your instruction and in your best interest, you get to stipulate the vehicle repair centre. We offer further assurance by arranging independent vehicle inspections to ensure your vehicle is repaired to the correct standard, a loss of vehicle value assessment is also carried out. We also provide a ‘like for like’ courtesy vehicle. Our service is provided at no cost to your insurance company as the claim is process directly with the fault insurers. If you have been involved in a non-fault car accident contact our team today. Courtesy car / hire car and car accident repairs experts.

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Guaranteed Vehicle Accident Repairs

We always recommend that you select a repair centre which is manufacture approved. This will ensure your vehicle repairs are carried out to the correct standard and that genuine parts are fitted.

We Recommend Manufacturer Repairs

You will also receive the manufacturer approved repair centre guarantee of works. This is usually cover the accident repair work carried out for 2 years. Furthermore, your vehicle will often have a manufacturer warranty from purchase covering various aspects of your vehicle:

  • Mechanical
  • Bodywork
  • Paint
  • Body corrosion

Having your vehicle repaired to the correct standard by a suitable manufacturer-approved service is essential to uphold vehicle warranties.

Yes, regardless of vehicle claim service provider (i.e your Insurance company, and independent service like ACC) it remains entirely your choice who repairs your vehicle. It’s your property, not the insurance companies, therefore you get to decide which is the best repair centre is for your vehicle.

Yes. Regardless of the repair centre, you have chosen for your vehicle repairs ACC will provide you with a like for like courtesy car. This means the courtesy car will be of the same size, standard and specification as that of your vehicle.

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You will keep the courtesy car from the point that your vehicle is off the road. This may be from the day of the accident or the day that your vehicle is taken into the repair centre for repair works to commence. Either way, you will keep the post-accident courtesy car until your vehicle is fully repaired and returned to you.

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Who Insurers A Courtesy Car

At ACC, all courtesy cars are delivered to you with fully comprehensive insurance. The policy will mirror that of your vehicles insurance policy.

This means that named drivers on your policy can be added to the insurance policy of the courtesy car.

Be sure to advise ACC or the courtesy /hire vehicle provider who must be added to the policy to drive the courtesy car.

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Yes, ACC has an expansive fleet of prestige courtesy cars from most well known manufacturers. Our fleet and partner fleets cover the following:

  • Audi
  • BMW
  • Ferrari
  • Jaguar
  • Lexus
  • Landrover
  • Mercedes Benz
  • Maserati
  • Porsche
  • Range Rover 
  • Tesla

Call A member of the team to find out about model specifics.

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Call: 0800 860 0171

Courtesy Van During Repair

Yes. ACC has a wide selection of van types. From small vans to long wheelbase, box vans, Luton vans, to flatbeds pickups and HGV’s.

We also have access to specialist vehicles types like refrigerated vehicles, flatbeds, recovery vehicles and many more.

Call a member of the ACC team for further details.

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Call: 0800 860 0171

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